This article contains affiliate links. If you book through them, this site may earn a commission at no extra cost to you. Our ratings are based on our own trips and on primary sources, whether or not a link is involved.
Language: English | 日本語
We have flown Scoot round trip between Narita and Taipei twice. Both were 3-night, 4-day trips.
The first was in August 2025, as a family of four (our two kids were then in sixth and fourth grade). The second was in July 2026, as six people across three generations: the two of us, our two kids and two grandparents.
Scoot airlines review: two flights to Taipei, as a family of four and as three generations
After flying twice
Neither flight was delayed, and the grandparents had no complaints. Online check-in did not work the second time.
| Item | Family of four (Aug 2025) | Three generations, six people (Jul 2026) |
|---|---|---|
| Outbound | TR877 Narita 12:45 → Taipei 15:30 | TR875 Narita 21:15 → Taipei 23:55 |
| Return | TR870 Taipei 15:30 → Narita 19:55 | TR874 departing Taipei 15:30 |
| Booked on | Expedia | Agoda (bundled with the hotel) |
| Flights (round trip) | JPY 123,647 | JPY 335,132 |
| Check-in | Done on a phone | Not possible online; used a kiosk at Narita |
| Delays | None | None |
Scoot seats: our family of four sat in a row; the six of us were split into two rows of three
Seats for the family of four
On the family-of-four trip, we booked without seat selection. Even so, all four of us were seated side by side.
The seats had plenty of room. I felt they were no worse than JAL or ANA.
Seats for the six of us
On the three-generation trip, we were split into two rows of three on the flight home. Narita to Taipei takes about 3 hours 40 minutes.
Because it is a short flight, the grandparents had no complaints about the seats either.
Why we did not choose ScootPlus
On both trips, we did not add ScootPlus. We did add checked baggage.
It is a short flight, so we thought regular seats would be fine. The seat size did not bother us.
ScootPlus did not seem worth the price to us. We wanted checked baggage, but we did not need seat selection.
ScootPlus vs. Economy
| Item | Economy | ScootPlus |
|---|---|---|
| Seat pitch | 30–31 in (about 76–79 cm) Boeing 787 | 38 in (about 96 cm) |
| Carry-on | 10 kg (up to 2 pieces) | 15 kg (up to 2 pieces) |
| Checked baggage | Depends on the fare (none with Basic) | 30 kg |
| Meals | Paid | Free |
| Wi-Fi | Paid | Free up to 200 MB |
The seat pitch in the table compares the Boeing 787 standard seat with ScootPlus. Seat pitch is the distance between a seat and the one in front.
Within Economy, you can also choose Super Seats or Stretch Seats with more legroom.
Sources: Scoot official “ScootPlus“, “Economy Class” and “Fares & Fees” (as of October 2026)
Scoot online check-in: the time it did not work, and the kiosk at Narita
Scoot web check-in is open from 48 hours to 1 hour 30 minutes before departure.
Scoot’s website says bookings made on third-party travel sites such as Expedia are also eligible. Travelers with infants, pregnant travelers and multi-city bookings are not eligible (as of September 2026).
Web check-in said it was “not available” (July 2026)
For the three-generation trip, we booked the flights on Agoda together with the hotel. When we entered our booking number and last name in Scoot web check-in, this message appeared.
In Agoda’s chat, we were told that online check-in was not open on Scoot’s website either, and were asked to check with Scoot directly.
We never found out why it did not work. Scoot says bookings from third-party travel sites are eligible, so we cannot say it was “because we booked on Agoda.”
We checked in all six of us at a self-service kiosk at Narita
What happened after web check-in failed
- Web check-in
“Not available” message - Asked Agoda
Told to check with Scoot - Self-service kiosk at Narita
Checked in all six on one kiosk and printed boarding passes
At Narita, we used Scoot’s self-service kiosk (automated check-in machine).
Narita kiosks and cut-off times
From Scoot’s official information as of September 2026:
- Available only for flights to Singapore and Taipei
- From 4 hours to 65 minutes before departure
- Airport counters close 60 minutes before departure
- Boarding gates close 15 minutes before departure
Checked in on the phone, but told to “go to the counter” (August 2025)
For the family of four, we booked on Expedia and could check in on our phones. But the outbound boarding pass said “please proceed to the counter.”
The boarding pass for the return from Taipei said “Scoot-to-Gate available.” That lets you go straight to immigration without stopping at the counter.
About Scoot-to-Gate
Scoot’s official mobile boarding pass FAQ says Scoot-to-Gate is currently unavailable.
This is due to enhanced security measures, and passengers are asked to check in at the airport counter (as of September 2026).
Scoot food and outside drinks: we could not drink the water we bought
Meals on Scoot are paid.
Scoot’s official food and drink rule (as of September 2026)
Please refrain from consuming food and drinks brought from outside on board. (Our translation of the wording on Scoot’s Japanese website.)
The water we had bought
We did not order any meals. We had bought water to drink after landing in Taipei, but it felt awkward on board, so we did not drink it.
The menu had snacks, hot meals, cup noodles and even alcohol.
Scoot in-flight Wi-Fi: prices, and how the kids passed the time
Videos for the kids
We did not use the in-flight Wi-Fi. We downloaded Amazon Prime videos before the flight and let the kids watch those.
In-flight Wi-Fi prices
The service is available on Boeing 787 flights with Panasonic equipment. The price depends on the data plan you buy, and the connection ends when you reach the limit.
| Plan (data) | Buy before boarding | Buy on board |
|---|---|---|
| Tweet 20 (20 MB) | From US$1.50 | US$5.00 |
| Surf 80 (80 MB) | From US$4.50 | US$15.00 |
| Indulge 200 (200 MB) | From US$9.00 | US$30.00 |
| Binge 1GB (1 GB) | From US$31.80 | US$55.00 |
Source: Scoot official “Inflight Wi-Fi” (as of October 2026)
Scoot baggage: 10 kg carry-on, and adding checked bags meant no trouble
According to Scoot’s baggage page, carry-on is up to 2 pieces, 10 kg in total. This is for Economy (as of September 2026).
- Carry-on bag: 54 cm × 38 cm × 23 cm (total of three sides 115 cm or less)
- Personal item: 40 cm × 30 cm × 10 cm or less (under the seat in front)
Checked bags we added
Our fares did not include checked baggage, so we added it.
| Trip | Checked bags we added |
|---|---|
| Family of four | One 25 kg bag each way (JPY 4,900 per bag) |
| Three generations, six people | Three 20 kg bags, for three passengers |
On both trips we had no trouble with baggage. If you are paying by weight anyway, the lighter the suitcase itself, the more you can pack. Our suitcases are covered in our article on choosing Samsonite over RIMOWA (in Japanese).
Scoot delays and a late-night arrival: no delays either time, and the grandparents were fine arriving at 23:55
Neither flight was delayed.
On the three-generation trip, we took the night flight arriving in Taipei at 23:55. From the airport we used a car we had booked in advance.
The grandparents could get moving right away, so they had no complaints. We reached the hotel at about 2 a.m.
How we handled the late-night arrival day and booked the transfer is in our 4 days in Taipei itinerary with kids and elderly parents.
Scoot prices: JPY 123,647 for a family of four, JPY 335,132 for six
Family of four, booked on Expedia
Our 12-year-old was charged the adult fare, so this was three adults and one child.
| Breakdown | Outbound | Return |
|---|---|---|
| Fare (3 adults) | JPY 36,000 | JPY 28,500 |
| Fare (1 child) | JPY 12,000 | JPY 9,500 |
| Airport fees and taxes | JPY 15,420 | JPY 9,588 |
| Checked bag 25 kg (1 piece) | JPY 4,900 | JPY 4,900 |
| Subtotal | JPY 68,320 | JPY 52,488 |
With a JPY 2,839 fee on top, it came to JPY 123,647 round trip for four, or about JPY 31,000 per person.
See Taipei flight + hotel packages on a booking site
These are prices for booking the flights and the hotel together (they vary by dates and number of people).
Affiliate links.
Three generations, six people, booked on Agoda with the hotel
| Breakdown | Six people, round trip |
|---|---|
| Flights (base) | JPY 223,749 |
| Taxes and fuel surcharges | JPY 65,888 |
| Checked baggage | JPY 45,495 |
| Total | JPY 335,132 |
That is about JPY 56,000 per person.
Comparing the two trips
The dates and the number of people were different, so the two totals cannot be compared directly.
The full cost of the trip, including the hotel and spending in Taipei, is in our Taipei 3-night, 4-day cost article (in Japanese).
The conditions of both bookings (how passengers were counted, checked bags and so on) are also in the table in our article comparing Agoda and JTB (in Japanese).
Scoot cancellations and changes
We did not change or cancel either booking.
Scoot’s fare rules (as of October 2026)
Regular cancellations and changes
- Voluntary cancellations and refunds are generally not possible. Also check the conditions of the fare and add-ons you bought.
- The origin and destination cannot be changed.
- Date, time and name changes are generally possible up to 3 hours before departure, with a fee and any fare difference.
Some fares and add-ons waive the date-change fee.
Cancellations by the airline or major schedule changes
Depending on the applicable laws and conditions, you may be able to get a refund. A fee may apply.
Source: Scoot official “Booking Fare Rules“. For bookings made on Expedia or Agoda, check the conditions on the screen where you booked.
Compare flight + hotel packages on Expedia
Is Scoot a good airline? Common complaints, and what applied to us
When you search for Scoot reviews, the same complaints come up again and again.
| Common complaint | Our two trips |
|---|---|
| Delays | No delays either time |
| Cramped seats | Plenty of room. The grandparents had no complaints on a short flight |
| You cannot eat or drink your own food on board | Scoot also asks passengers to refrain. We did not drink our water |
| Strict baggage rules | We had added checked bags, so no trouble |
| Online check-in does not work | It did not work the second time; we checked in all six at a kiosk at Narita |
Even the time online check-in did not work, the airport kiosk took care of it. It did not become a big problem (Find a place to stay on Agoda).
Is Scoot airlines safe? 7 out of 7 on AirlineRatings
Two round trips are not enough to judge an airline’s safety, so here is a third-party rating. AirlineRatings gives Scoot 7 out of 7 stars for safety. The rating covers IOSA registration (IATA’s operational safety audit), fatal accidents in the last 10 years, pilot-related incidents, operating safety standards and EU flight bans (checked on October 4, 2026; the page does not show when the rating was given).
What we can add from our own trips: two Narita–Taipei round trips, no delays either time, and no complaints from the grandparents.
Source: AirlineRatings “Scoot safety rating“
Scoot review summary
- Narita–Taipei twice. No delays either time
- The seats had plenty of room. On the three-generation trip, the grandparents had no complaints
- Online check-in did not work once. We checked in all six together at a kiosk at Narita
- Scoot asks passengers not to eat or drink food brought from outside on board
- Prices: JPY 123,647 round trip for a family of four, JPY 335,132 round trip for six
- We did not add ScootPlus; we added checked bags
- We did not use the in-flight Wi-Fi; the kids watched downloaded videos
For the other low-cost carrier our family of four flew, to Bangkok, see our ZIPAIR review.
What went wrong with Agoda is in our article “Is Agoda legit?”.
mikizin in English: all English pages
We booked the family-of-four trip on Expedia and the three-generation trip on Agoda (with the hotel)
Check the fare conditions (whether you can cancel, checked bags) on the booking screen.
Affiliate links.